Terms and Conditions

1. Agreement to these terms

These Terms and Conditions ("Terms") are a legal agreement between you and One Life Ventures LLC, doing business as AutoRankLocal ("AutoRankLocal," "we," "us," or "our"). They apply to autoranklocal.com, our free audit, our booking calendar, our text messages, and every service we provide.

By using our website, booking a call, or buying a plan, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use our website or services. If you accept these Terms for a business, you confirm you have authority to bind that business.

2. Our services

AutoRankLocal helps local businesses grow on Google and in AI search. Depending on your plan, services may include:

• Google Business Profile optimization, posts, photos, videos and Q&A.
• Automated review requests by text and replies to reviews.
• Missed call text back.
• A website, built and hosted by us.
• Citations across online directories.
• An AI receptionist that answers calls and books appointments.
• Monthly heatmap ranking reports and keyword tracking.

The services included in each plan are listed on our pricing page at the time you sign up. We may improve, change or retire features over time. If we remove a core feature of your plan, we will let you know.

3. Your account and Google access

You agree to give accurate information and keep it up to date. You are responsible for activity under your account and for keeping your login details safe.

To provide the services, you authorize us to access and manage your Google Business Profile and any other accounts you connect. You confirm you own or are authorized to manage each profile and account you connect. You can remove our access at any time. Some services stop working when access is removed.

4. Plans, billing and renewal

• Each Google Business Profile has its own subscription.
• Monthly plans are billed in advance each month. Annual plans are billed in advance each year.
• Your plan renews automatically until you cancel.
• You authorize us and our payment processor to charge your payment method for all fees, including usage fees.
• Prices do not include taxes. You are responsible for any taxes that apply.
• We may change our prices. We will give you at least 30 days notice before a price change affects your plan.
• If a payment fails, we may pause your services until your account is paid.

5. AI receptionist minutes

Plans with the AI receptionist include 200 receptionist minutes each month. Unused minutes do not roll over. Minutes over the included amount are billed at 5 cents a minute.

The AI receptionist uses artificial intelligence. It can make mistakes. You are responsible for reviewing appointments, messages and call summaries it creates for you.

6. Cancellation and refunds

• You can cancel at any time. Your cancellation takes effect at the end of your current billing period.
• Payments are not refundable, including for partial months, partial years and unused minutes, unless the law requires otherwise.
• When your plan ends, we stop the services. This includes the website we host for you, the AI receptionist, and automated texts and posts.
• Posts, replies and listings already published on Google and other sites may stay where they are.

7. No guarantee of results

Rankings, reviews, calls and leads depend on many things we do not control. These include Google, AI platforms, your competitors, your location and your customers. We do not guarantee any specific ranking, position, number of reviews, calls, leads or revenue. Past results, including any case study, do not promise future results.

8. Your responsibilities

• You are responsible for the accuracy of your business information, offers, prices and claims.
• You must have the consent the law requires before we text or call your customers for you. This includes consent under the Telephone Consumer Protection Act and similar laws.
• You are responsible for any notices the law requires about call recording and AI answering for calls to your business.
• You must follow the rules of Google and every platform we manage for you.
• You will not ask us to post false reviews, fake content or anything illegal, misleading or harmful.

We may refuse or remove any content that breaks these rules or a platform's rules.

9. Text message terms

When you give us your mobile number and agree to receive texts, you may receive messages from AutoRankLocal about your audit, appointments, account and our services.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to stop receiving texts at any time.
• Reply HELP for help, or email us.
• Carriers are not liable for delayed or undelivered messages.

Consent to receive texts is not a condition of buying anything. See our Privacy Policy for how we handle your information.

10. Third party platforms

Our services work with platforms we do not own, including Google, YouTube, Facebook, Instagram, online directories, phone carriers and AI providers. Your use of those platforms is subject to their own terms. We are not responsible for their actions, outages, policy changes or suspensions. If a platform changes how it works, some features may change or stop.

11. Ownership

You own your business information, logos, photos and content you give us. You give us permission to use them to provide the services.

We own our software, systems, templates, methods and reports. You may use our reports and the content we create for you for your own business. You may not copy, resell or reverse engineer our services.

12. Use of our website

You agree not to misuse our website. This includes trying to break into it, overload it, scrape it, or use it for anything illegal.

13. Disclaimer

Our website and services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non infringement. We do not promise the services will be uninterrupted or error free.

14. Limitation of liability

To the fullest extent the law allows, AutoRankLocal will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities.

Our total liability for any claim related to the services will not be more than the amount you paid us in the 3 months before the claim.

15. Indemnity

You agree to defend and hold AutoRankLocal harmless from claims, losses and costs, including reasonable attorney fees, that come from your business, your content, your breach of these Terms, or texts and calls made to your customers at your direction.

16. Suspension and termination

We may suspend or end your services if you break these Terms, fail to pay, or use the services in a way that could harm us, a platform or others. If we end your services without cause, we will refund any prepaid amount for the time remaining.

17. Governing law

These Terms are governed by the laws of the State of Florida. Any dispute will be handled in the state or federal courts located in Hillsborough County, Florida. You and we agree to that location.

18. Changes to these terms

We may update these Terms from time to time. When we do, we will change the effective date at the top of this page. If the changes are significant, we will let clients know. Using the services after a change means you accept the new Terms.

19. General

If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a part of these Terms, we do not give up the right to enforce it later. These Terms and our Privacy Policy are the full agreement between you and us about the services.

20. Contact us